The key is flexibility. INS' call center team is loaded with talented customer service oriented members. We work very hard to provide the necessary tools to ensure efficient call resolution in a consistent fashion for each client's specific service that we support. Our tools allow technicians to quickly record call details and if necessary escalate the subscriber's issue to the appropriate resource.
Visibility into customer support details are easily accessable by your organization. Web-based reporting allows you to identify call trends and address them appropriately.
Your organization has unique requirements. In order to effectively manage those requirements INS will work with you to ensure that your customers are supported the way you desire. Contact us to set up a meeting to discuss your needs.
Internet Services
- 24/7/365 Call Center Support for your customers
- A separate ACD phone queue branded for you
- Access to standard weekly and monthly reports on subscriber contacts
- Standard troubleshooting procedures for supported services on services for subscribers as approved by you
- Ongoing time and resources necessary to interface with you to effectively support your services
- Setup and administration of standardized interactive Web-based support (eSupport) including: chat, e-mail, and Knowledge Base applications branded for you
Video Services
- 24/7/365 Call Center Support for your customers
- Shared (with Internet) ACD phone queue branded for you
- Access to standard weekly and monthly reports on subscriber contacts
- Standard troubleshooting procedures for supported services on services for subscribers as approved by you
- Ongoing time and resources necessary to interface with you to effectively support your services
- Creation and delivery of trouble tickets to you provided in a fashion suited to your organization's needs
Telephone Services
- 24/7/365 Call Center Support for your customers
- Shared (with Internet) ACD phone queue branded for you
- Access to standard weekly and monthly reports on subscriber contacts
- Standard troubleshooting procedures for supported services on services for subscribers as approved by you
- Ongoing time and resources necessary to interface with you to effectively support your services
- Creation and delivery of trouble tickets to you provided in a fashion suited to your organization's needs