Business Connections - Volume 2 Issue 2

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Customer service excellence has always been a hallmark of Iowa Network Services and remains our focus today. We’re strongly committed to you as our valued customer, and we will continue to deliver an unparalleled combination of responsive customer care and reliable communications services for many years to come.

We begin this issue of Business Connections on page 3 with ideas on how to create a customer service culture at your business. You’ll also find highlights from the 2009 INS Customer Satisfaction Survey, and I’m pleased that so many of our customers are highly satisfied overall with INS.

On pages 4 and 5, you’ll learn about INS’ readily available bandwidth and the significant savings you can enjoy with our “Upload Incentives” program. This may be a good time for your business to assess your bandwidth usage and talk to INS about developing a plan for increased cost-efficiency. Also on the topic of new solutions, check out the article on page 6 about Virtual Desktop Infrastructure from Alliance Technologies.

Sometimes customer service involves community service, and that’s the subject of “INS in the Community” on page 7. You can look forward to more of these articles in future issues, as we celebrate what can be accomplished when communities come together.